1. About the Site

(a) Welcome to www.doroadventures.com (the ‘Site’). The Site is operated by Doro Adventures Pty Ltd (ACN 630 110 333) (‘Doro Adventures’).

(b) Doro Adventures makes booking for and arranges adventure trips in Indonesia through the execution of a Booking Agreement (‘Services’). Our Services are available worldwide for booking and arranging trips.

(c) For the purposes of these Terms, any reference to “Doro Adventures”, “we”, “our”, or “us” means Doro Adventures and any reference to “you” or “your” means a user of our Site.

(d) Your access to and use of our Site is governed by these terms and conditions (the ‘Terms‘). Doro Adventures reserves the right to update these Terms at any time. Any changes to the Terms take effect from the date of their publication.

2. Our Trips

(a) Adventure travel does have risks by definition. You should be aware of the unpredictable nature of adventure travel and all the risks involved and be prepared to accept such risks.

(b) Our adventure trips are in remote locations with demanding physical activities where there will be a higher travel risk and uncertain health and safety standards. You need to be in good health and fit to undertake these trips.

(c) The itinerary for a trip and activities may change depending on weather and local events although we make every attempt to run our trips as advertised.

(d) You accept that your booking is on the basis that flexibility is required for adventure travel and there may be a necessity to vary the itinerary as stated in any representations or documents that we make available to you.

(e) You will also need to obtain adequate adventure travel insurance as a condition of booking a trip with us.

(f) We do not operate your trip in Indonesia which will be entirely operated through third-party tour operators where we have no control over any standards including safety and health standards. It is not possible for us to be responsible for events or the actions or failure of third parties in Indonesia over whom we have no control and no Claim can be made against us in this regard.

(g) We will accept any booking made by you only on the basis that you accept the risks associated with the trip including any accidents, delays, damage, loss or any health and fitness issues.

(h) You accept there may be a lack of quick emergency response if you are injured through unexpected weather and other unpredictable events caused by humans and also by nature including active volcanic activity and high altitudes.  

(i) You accept that it may necessary for us to cancel or modify a trip due to prevailing local conditions. Modification includes to cancel or change the itinerary, planned activities or any other part of the trip due to Events of Unavoidable Circumstances.

(j) We also reserve the right to cancel the trip if there is a failure to reach the minimum number of participants for the trip. We will refund all monies paid by you to us, but no compensation will be payable by us in the event of such a cancellation.

(k) Although we try to minimise such risks, please do not book your trip with us if you cannot accept the higher level of additional risks associated with adventure travel.

3. Your use of our Site and Bookings

(a) You must be of legal majority in your country of residence to use our Services otherwise have the written consent of your parent or legal guardian.

(b) You must not use our Services if you are not of legal age to form a binding contract with us or if you are a person barred from receiving the Services under Australian law or the Laws of any other country in which you are a resident.

(c) You will be required to enter into a Booking Agreement with us for your trip. Your contract with us will be for booking the trip but your arrangement for the trip in Indonesia will be with the local third party.

(d) You must not make any booking with us unless you understand and agree with our booking terms and conditions. You will be required to complete, sign and return the Booking Agreement together with a copy of your passport and any other documents we ask of you in accordance with the notice period we set out in your Booking Agreement.

(e) The Booking Agreement will set out in more detail the itinerary for a specific trip (depending on the destination) including accommodation and available activities. You agree that the itinerary including the itinerary as advertised on the Site is subject to change depending on local conditions including the weather.

(f) A contract between you and us will only come into existence when we accept your order (‘Order’) for the Services by executing a Booking Agreement with you. Doro Adventures may in its sole discretion elect not to accept an Order from you.

(g) You will be required to provide us with Personal Information including but not limited to:

(i) your name;

(ii) your age;

(iii) email;

(iv) mailing address;

(v) a telephone number;

(vi) and any other information indicated, or documentation as required for the supply of our Services.

(‘Registration Data’)

(h) You agree that Doro Adventures may electronically store your Registration Data and your purchase details for future use. You agree that the Registration Data you provide to us will be passed onto the relevant third party in Indonesia of your travel arrangements or other necessary third parties to the extent that it is necessary for your booking arrangements.

(i) The Registration Data may also be provided to Governmental Authorities if required by them or as required by Law. This consent applies to any sensitive information that you give to us such as details of any disabilities or dietary/ religious requirements.

(j) You must state your dietary requirements at the time of the booking and you accept that we cannot take responsibility that all your dietary requirements can be met. If you have a medical condition, you must inform us in writing at the time of the booking and we reserve the right to decline the booking if we cannot fulfil your requirements.

(k) You acknowledge that Doro Adventures will use your telephone number and the email you provide as the primary method for communication. It is your responsibility to check all names, dates and timings are correct on any documents or information we send to you. You must immediately advise us of any errors. We will not accept any Liability if you fail to notify us of any inaccuracy in any documents within 7 calendar days of us sending them to you.

(l) You are solely responsible for the accuracy of the information in the Registration Data that you submit in relation to any Orders for our Services. You agree that we do not control, verify, or endorse that information.

(m) You warrant that your Registration Data is accurate, correct and up to date. You must not submit any Registration Data that is false or inaccurate. If we detect suspicious or incomplete information, we reserve the right to cancel at any time an Order for our Services.

(n) If your Registration Data changes, you must promptly contact us to reflect those changes. Doro Adventures may undertake additional inquiries to confirm the accuracy of your Registration Data but is not obliged to verify Registration Data. It is your responsibility to ensure that your Registration Data is accurate and that you keep your Registration Data up to date.

(o) You retain ownership of your Registration Data. You grant Doro Adventures a worldwide, royalty free license to use your Registration Data including any of your Personal Information for the purposes of providing our Services to you. This license also extends to any trusted third parties we work with to the extent necessary to provide our Services to you.

(p) We may from time to time by notice on our Site vary our catalogue of Services and the prices for our Services or offer other additional products and services.

4. Prices and Payment

(a) Prices for trips are either disclosed to you by display on our Site or you will be invited on our Site to fill in an inquiry form to email us for a quote. The prices that we provide to you are specified in Australian dollars (unless stated otherwise).

(b) Due to the unpredictable nature of adventure travel, the prices displayed on our Site are indicative only and we reserve the right to change the prices until all of your booking details have been provided to us, and we have confirmed your booking and the price through a Booking Agreement.

(c) The price for your trip must be paid in full in advance of your trip in accordance with the notice period that we provide to you in the Booking Agreement or otherwise by email.

(d) The specific time for payment of your trip will be set out in your Booking Agreement where you must acknowledge that you have read, understood and agreed to the booking terms and conditions.

(e) Payment must be made into a bank account located in Australia or otherwise as per the payment method set out in your Booking Agreement or that we specify.

(f) When we accept your Order and process your payment, you will be issued with a receipt to confirm that payment has been received.

5. What is included in the Price

(a) What our prices do and do not include will be specified in your Booking Agreement depending on the type of trip.

(b) In all cases, our prices do not include the cost of international flights, visas and Taxes including GST.

(c) Subject to the Booking Agreement, generally, our prices include pick-up and drop-off at the specified point of origin, boat rental, porters, basic snorkelling equipment, basic accommodation and at least one basic meal per day together with snacks.

(d) There will be no refunds for any cancellations including if you leave the trip, cancel your accommodation or leave the trip early.

6. Taxes and Charges

(a) Unless otherwise expressly stated, all amounts stated to be payable under this Agreement are exclusive of goods and services tax (GST) in Australia and any other applicable Taxes. We will be entitled to add on GST for any supply in Australia. If GST or any other applicable Tax is imposed on any supply made under or in accordance with this Agreement, then the GST or other applicable Tax payable must be paid by you.

(b) All charges imposed by a Governmental Authority, suppliers or third parties are payable by you and are subject to change. Prices may be adjusted due to currency fluctuations. If there are any increase in such charges or any currency fluctuation which increase the price of your booking, we reserve the right to change the price you must pay but you will be given the opportunity to cancel the trip and we will refund any payments you have made. No compensation will be payable.

7. Your health and fitness

(a) You need to be in good physical health in order to participate in our trips which can be strenuous and hazardous, resulting in serious injury or death including due to a medical condition either known or unknown by you.

(b) There may be risks associated with participating in physical activities during the trip for people in both good or poor health or with pre-existing physical or mental health conditions. You participate in any activities on the trip at your own risk.

(c) You attest that your physical condition permits you to participate in the trip including its activities and it is your responsibility to ensure that you will abide by all safety guidelines and regulations while participating. This includes wearing helmets for any rides on scooters and the like, and that you must wear a seatbelt at all time whilst you are in a vehicle. Neither Doro Adventures or any local operator will be liable for any death, injury or Claim arising from any accident if you do not comply with this obligation.

(d) You agree that you participate in our trips of your own free will. If you have or suspect that you have a medical problem or impairment, contact your doctor or medical professional promptly to assess your health and fitness suitability for the trip.

(e) You are solely responsible for obtaining medical advice as to your suitability for the trip and for vaccinations in Indonesia for both generally recommended vaccinations and cover for more rural areas.

(f) We are under no obligation to verify your health and fitness for the purpose of the trip, but if we are of the view that you are unfit for or it is unsafe for you to travel due to your level of health and fitness, we reserve the right to cancel your access to the trip. No refunds will be given if you are asked to withdraw from the trip after it has commenced due to health and fitness issues.

8. Passports and Visas

(a) You are responsible for ensuring that you have correct and valid travel documents including passports, visas and vaccination certificates.

(b) Please ensure that the name you give us is the same as in the relevant passport.

(c) You must check with your consulate for the most up to date information on travel to Indonesia including visa requirements and your passport must have an expiry date of at least 6 months after completion of your trip.

(d) You must provide to us no later than the notice period set out in your Booking Agreement a copy of your adventure travel insurance policy, the emergency telephone number of your insurance company and your next of kin emergency contact.

9. Travel Insurance

(a) It is a requirement of Doro Adventures that you purchase adventure travel insurance at the time set out in your Booking Agreement. You must provide to us evidence of such travel insurance on our request.

(b) Your travel insurance should cover you for natural disasters, medical expenses, costs for transporting you to hospital including helicopter transportation, emergency repatriation, sports and adventure activities, personal liability, potential cancellations or flight changes, and loss of luggage and personal effects. We do not verify or endorse the adequacy or level of insurance that you obtain for your travel insurance. It is your responsibility to ensure that your travel insurance is specifically for adventure travel and that it is adequate to cover you for the trip.

(c) You are responsible for ensuring that your possessions are safe at all times. We do not accept Liability for any loss or damage to property that you bring on the trip. in

10. Wi-Fi

Wi-Fi connectivity is subject to availability. Unless otherwise stated, there is no Internet access and there is no Wi-Fi connectivity in remote areas.

11. Cancellation and Reschedules

(a) For Events of Unavoidable Circumstances (circumstances outside of our control) including bad weather or local conditions including any potential natural disasters, we reserve the right to cancel or reschedule departures, itineraries, accommodation, activities and any other arrangement for your trip.

(b) We will notify promptly of any changes and they will form part of our contract with you. If there is any material change or cancellation, including not reaching the minimum number of participants required for such a trip, we will offer you in our discretion an equivalent trip or a cancellation with a full refund of all monies paid. No further compensation will be payable.

(c) If you want to cancel your trip, you must notify us in writing. There may be partial refunds available for such cancellations which will be specified in your Booking Agreement in accordance with the required notice period.

12. Local Laws

(a) You agree to abide by all local Laws during the trip.

(b) You agree that you will listen to and follow the advice or requests of the third-party tour operator while you are in Indonesia.

(c) You agree that that you will not consume drugs and be under the influence while participating in the trip and that you will dress appropriately at all times with regard to the culture you are travelling in.

(d) You agree to be respectful of other cultures and that we may require you to leave the trip as soon as practicable for any offensive or unlawful behavior on your part.

13. Refunds

(a) Refunds for our Services will be processed in accordance with the Australian Consumer Law.

(b) Except as required by the Australian Consumer Law, we will only facilitate a refund if we are unable to facilitate the supply of a booking or if we determine, in our discretion, that it is reasonable to do so.

(c) No refunds are given for “buyer’s remorse” or if you have changed your mind.

14. Copyright and Intellectual Property

(a) The Intellectual Property Rights in or related to the Services or any of its documentation vest in Doro Adventures or Doro Adventures has the right to use the Intellectual Property Rights.

(b) The material on the Site is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the Site (including text, graphics, logos, button icons, videos, images, audio clips and software) (the ‘Content’) vest in or are licensed by Doro Adventures or its contributors.

(c) The Site or any part of it (including, without limitation, any content or images) must not be copied, reproduced, adapted, publicly displayed, duplicated, translated or distributed in any way (including mirroring) to any other device, server, site or other medium for publication or distribution, without our express prior written consent.

(d) You may not, without the prior written permission of Doro Adventures and the permission of any other relevant rights owners broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content.

(e) You must not use any of our trademarks in or as the whole or part of your own trade marks, in connection with activities, products or services which are not ours or in a manner which may be confusing, misleading or deceptive.

15. General Disclaimer

(a) You acknowledge that Doro Adventures does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Services other than provided for pursuant to these Terms.

(b) None of the affiliates, directors, officers, employees, or agents of Doro Adventures (including any third party where the Services are made available to you) make any express or implied representation or warranty about the Content on the Site or any products or Services referred to on the Site.

16. Limitation of Liability

(a) Our obligation is to solely book and arrange trips on your behalf with reasonable care and skill.

(b) We do not have any control over local third-party tour operators. The bookings that we arrange are provided by local third parties that we believe to be reputable and to operate in accordance with the Laws of their jurisdiction, but we accept no responsibility for them, and nor do we give any warranty or representation as to their standard of service, quality or fitness for any purpose. Any legal recourse you may have in respect of your trip in Indonesia must be against those third parties.

(c) You acknowledge that Doro Adventures solely provides the Service to you of booking the trip on your behalf. You agree that Doro Adventures, its employees, directors, officers, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of Liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

(d) These Terms are to be read subject to any legislation that prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible we limit our Liability as follows, at our option:

(i) for any Claims relating to these Terms, to the purchase price of the Services;

(ii) in the case of products: (a) the replacement of the products or the supply of equivalent products; (b) the repair of the products; (c) the payment of the cost of replacing the products or of acquiring equivalent products; or (d) the payment of having the products repaired; or

(iii) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again.

(e) Without limiting any other term in clause 15, Doro Adventures’ total Liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the payment price paid by you to us under these Terms.

17. Indemnity

You agree to indemnify Doro Adventures, its affiliates, employees, agents, contributors, third party content providers and licensors for any Claims, Liability or Loss due to your breach of any of these Terms or arising from any third-party actions caused by you or arising from your participation on the trip or through the Services.

18. Dispute Resolution

(a) Compulsory process. A Party must not start arbitration or court proceedings (except proceedings seeking interlocutory relief) in respect of a dispute arising out of these Terms (Dispute) unless it has complied with this clause.

(b) Notification. A Party claiming that a Dispute has arisen must notify each other Party to the Dispute giving details of the Dispute.

(c) Initial period – efforts to resolve Dispute. During the 30-calendar day period after a notice is given (or longer period agreed in writing by the Parties to the Dispute) (Initial Period) each Party to the Dispute (Disputant) covenants with the other to cooperate and take all reasonable steps necessary to attempt to resolve the Dispute.

(d) Mediation. If the Disputants are unable to resolve the Dispute within the Initial Period, each Disputant agrees that the Dispute shall be referred for mediation, at the request of any Disputant, to:

(i) a mediator agreed on by the Disputants; or

(ii) if the Disputants are unable to agree on a mediator within seven days after the end of the Initial Period, then the Disputants must submit the Dispute for mediation through the Chair of Resolution Institute (ACN 008 651 232) or the Chair’s designated representative and the Resolution Institute Mediation Rules shall apply to the mediation.

(e) Role of mediator. The role of any mediator is to assist in negotiating a resolution of the Dispute.  A mediator may not make a decision that is binding on a Disputant unless that Disputant has so agreed in writing.

(f) Information. Any information or documents disclosed by a Disputant under this clause must be kept confidential and may not be used except to attempt to resolve the Dispute.

(g) Costs of mediation. Each Disputant must pay its own costs of complying with this clause. The Disputants must pay equally the costs of any mediator engaged.

(h) Location, timing and attendance. The mediation will be held in Sydney, Australia, within 30 days after expiry of the Initial Period. Each Disputant agrees to attend the mediation by a representative having full authority to resolve the dispute. At the mediation each Disputant may be represented by one or more legal representative

(i) Failure to resolve. If the dispute fails to resolve at mediation or if one of the Disputants fails or refuses to attend the mediation, the mediator will be requested to inform each Disputant in writing that the mediation has been terminated without resolution (Mediation Termination Notice). Upon receipt of Mediation Termination Notice, the dispute resolution process will be terminated. A party to a dispute will only be entitled to pursue other remedies available to it at law or otherwise, after receipt of Mediation Termination Notice.

(j) Confidentiality. All communications concerning negotiations made by the Disputants arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable law of evidence.

19. Jurisdiction

In the event of any dispute arising out of or in relation to the Site or our Services, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

20. Governing Law

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

21. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.

22. Waiver

The failure of Doro Adventures to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

23. Events of Unavoidable Circumstances (Force Majeure)

We accept no Liability for any delay or failure to perform our obligations under these Terms if such a delay or failure is due to Events of Unavoidable Circumstances including any unforeseen circumstances.

24. Advertising and Links

The Site may contain links and other pointers to Internet websites or applications operated by third parties. We do not control these linked websites and are not responsible for the contents of any linked website. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the website or the products or services provided at those sites.

25. Reviews

(a) Your feedback is important to us. We welcome and encourage you to provide feedback, images, photos, reviews, comments and suggestions for improvements (collectively “Material“) to our Site and our Services. You may submit Material by emailing us at the email contact address on our Site.

(b) You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under all intellectual property rights that you own or control to use, copy, modify, publish, display, create derivative works based upon and otherwise use the Material for any purpose, including (but not limited to) media publicity and advertising, promotional and review purposes.

(c) You represent or warrant that you own or otherwise control all of the rights to the Material that you submit to us.

26. Public Statements

You must not release to the public any news release, advertising material, promotional material or any other form of publicity relating to Doro Adventures without our prior written permission.

27. Definitions used in these Terms

“Claim” includes any demand, claim, action, proceeding, Loss, damages, costs, expenses, requisition, objection, alleged right of indemnity incurred or suffered by, or brought or made or recovered against a matter, no matter how arising (whether or not presently ascertained) in the immediate future or contingent (whether criminal or civil, in contract, tort or otherwise).

“Content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) posted or provided on our Site.

“Event of Unavoidable Circumstances” means any one or more acts, events, omissions or accidents beyond the reasonable control of Doro Adventures, including but not limited to: strikes, lock-outs or other industrial disputes; scheduled maintenance, failure of a utility service, or transport network or information technology or telecommunications service; acts of God (including without limitation fire, flood, earthquake, storm, volcanoes and volcanic eruption or other natural disaster); war, threat of war, riot, civil commotion or terrorist attack; malicious damage; epidemic; compliance with any change of law or governmental order, rule, regulation or direction.

“Government Authority” means any government or any governmental, semi-governmental, administrative, fiscal or judicial body, department, commission, authority, tribunal, customs, immigration department, agency or entity.

“GST” means goods and services tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

“Intellectual Property Rights” means any intellectual property including all copyright, patents, trademarks, design rights, trade secrets, rights in database and data rights, domain names, knowhow, trade secrets, procedures, technical designs, software and code and other rights of a similar nature, whether registrable or not and whether registered or not, and any applications for registration or rights to make such an application.

“Law” includes a constitutional provision, treaty, decree, convention, statute, regulation, ordinance, by-law, judgment, rule of common law or equity and is a reference to that law as amended, consolidated or replaced.

“Liability” means any debt, obligation, cost (including legal costs, deductibles or increased premiums), expense, Loss, damage, compensation, charge or Liability of any kind, including those arising from third party Claims, those that are prospective or contingent and those the amount of which is not ascertained or ascertainable, and whether arising under breach of contract, in tort (including negligence), restitution, pursuant to statute or otherwise at law or in equity.  

“Loss” means any cost, expense, loss, damage or Liability whether direct, indirect or consequential (including pure economic loss), present or future, ascertained or unascertained, actual, prospective or contingent, or any fine or penalty and includes legal costs.

“Personal Information” means information about an individual whose identity is apparent or can reasonably be ascertained from that information.

Revenue Authority means any person authorised by Law to impose, collect or otherwise administer any Tax.

Tax means taxes, duties, fees, rates, charges and imposts of all kinds assessed, levied or imposed by the Commonwealth and any other taxes, charges, duties or withholdings of any nature imposed by a Revenue Authority.

Our Details

(a) This Site is operated by Doro Adventures Pty Ltd (ACN 630 110 333).

(b) You can contact us by email at:

© 2019 Doro Adventures Pty Ltd. All Rights Reserved.

Terms last updated 23 March 2019